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From 1 to 2pm one receptionist covers registration, phones, payments, and the pharmacy handover. Patients queue at an empty counter while she processes a refund.
In China, this plays out at clinics every day. The fix below runs localised for Chinese operations: national ID / passport check-in, english and 中文 (mandarin) patient flows, and payments via local payment methods and Visa/Mastercard, billed in CNY (¥).
Lunch-hour throughput unchanged with one staff member instead of three
Patients register by scanning their national ID / passport — the scenario’s fix starts with typo-free, instant identification.
Personal Information Protection Law (PIPL 2021) data-protection alignment; documentation practices per National Health Commission of China. English and 中文 (Mandarin) patient flows.
The platform behind the fix runs live production clinics today. Bring this exact scenario to a demo.