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A patient books "a scan" for Tuesday by phone. The sonographer only comes Thursdays. The patient discovers this after taking leave and arriving.
In Mali, this plays out at clinics every day. The fix below runs localised for Malian operations: national ID / passport check-in, english and français / bambara patient flows, and payments via local payment methods and Visa/Mastercard, billed in XOF (CFA).
Wrong-day service bookings: impossible by construction
Patients register by scanning their national ID / passport — the scenario’s fix starts with typo-free, instant identification.
Law 2013-015 on Personal Data Protection (Mali) data-protection alignment; documentation practices per Ministère de la Santé Mali. English and Français / Bambara patient flows.
The platform behind the fix runs live production clinics today. Bring this exact scenario to a demo.