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A legitimate refund request lands on a Saturday. Policy says only the owner approves refunds; the owner is unreachable. The patient waits at the counter while staff apologise for a rule they cannot operate.
In Turkey, this plays out at clinics every day. The fix below runs localised for Turkish operations: national ID / passport check-in, english and türkçe (turkish) patient flows, and payments via local payment methods and Visa/Mastercard, billed in TRY (₺).
Refunds resolve same-visit within policy, fully audited
Patients register by scanning their national ID / passport — the scenario’s fix starts with typo-free, instant identification.
KVKK – Law on Protection of Personal Data No. 6698 data-protection alignment; documentation practices per T.C. Sağlık Bakanlığı (Ministry of Health Turkey). English and Türkçe (Turkish) patient flows.
The platform behind the fix runs live production clinics today. Bring this exact scenario to a demo.