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The owner once wrote a beautiful SOP binder. It lives in a drawer. Actual procedure is whatever the person on shift remembers, which is why Tuesdays and Saturdays run like different clinics.
In Costa Rica, this plays out at clinics every day. The fix below runs localised for Costa Rican operations: national ID / passport check-in, english and español (spanish) patient flows, and payments via local payment methods and Visa/Mastercard, billed in CRC (₡).
Process consistency independent of who is on shift
Patients register by scanning their national ID / passport — the scenario’s fix starts with typo-free, instant identification.
Ley 8.968 – Protection of Personal Data (Costa Rica) data-protection alignment; documentation practices per Ministerio de Salud Costa Rica. English and Español (Spanish) patient flows.
The platform behind the fix runs live production clinics today. Bring this exact scenario to a demo.