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The owner once wrote a beautiful SOP binder. It lives in a drawer. Actual procedure is whatever the person on shift remembers, which is why Tuesdays and Saturdays run like different clinics.
In Nigeria, this plays out at clinics every day. The fix below runs localised for Nigerian operations: national ID / passport check-in, english patient flows, and payments via local payment methods and Visa/Mastercard, billed in NGN (₦).
Process consistency independent of who is on shift
Patients register by scanning their national ID / passport — the scenario’s fix starts with typo-free, instant identification.
Nigeria Data Protection Act 2023 data-protection alignment; documentation practices per Federal Ministry of Health / NAFDAC. English patient flows.
The platform behind the fix runs live production clinics today. Bring this exact scenario to a demo.