MOVO-X
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A hospital is not a single queue. MOVO-X hospital check-in routes each patient to the right department, the right doctor, and the right priority level automatically — across 20+ outpatient departments, from a single kiosk in the lobby.
Hospital check-in at the front desk creates congestion because every patient starts at the same point. Multi-department routing, specialty triaging, appointment verification, and insurance checking all happen serially. MOVO-X does them in parallel, in under 90 seconds.
Patient's appointment is matched to the correct department automatically. Walk-ins state their chief complaint via NLP; the system routes to the appropriate specialty and assigns a department-specific queue ticket.
Real-time queue load per department visible on the lobby kiosk. Patients with flexible appointments can be offered a shorter-wait alternative department without going to the front desk.
All appointment types — outpatient, follow-up, specialist referral, day procedure — verified at check-in. Unrecognised arrivals are flagged to the relevant department coordinator.
Co-pay and coverage verification is run against the specific department code at check-in, not a generic clinic code. Patients know their liability before they sit down.
Patients indicating mobility impairment are automatically routed to accessible consultation rooms and given lift-priority queue numbers. No staff coordination needed.
Patients being discharged can check in for their next appointment at the discharge kiosk, removing one administrative trip back to the lobby desk.
Average lobby wait cut from 12 minutes to under 90 seconds
Misrouted patients reduced to near-zero with NLP department matching
Insurance eligibility confirmed before every consultation
Departmental queue load balanced across available doctors automatically
Hospital deployments use a multi-tenant control plane orchestrating per-department queue services. Each department runs its own priority rules; the lobby kiosk is a routing surface that dispatches to the correct queue. Real-time event streaming uses a pub-sub model — queue updates propagate to all department displays within 300 ms. The kiosk fleet syncs config from the central control plane; individual kiosks fall back to last-known-good config when central connectivity drops.
NLP captures the chief complaint in the patient's own words. The routing engine maps the chief complaint to the most appropriate department based on clinic-configured rules. Ambiguous cases are flagged for staff triage.
One kiosk per 200–300 daily patient arrivals as a baseline. Hospitals with clustered arrival windows (8–9am peak) typically deploy 3–5 lobby kiosks plus 1–2 per high-traffic department.
Yes. VIP and private patients can be identified at check-in (by insurance class, patient flag, or explicit tag) and routed to a premium waiting area with separate queue logic.
99.9% uptime SLA on enterprise tier with documented incident response, quarterly executive reviews, and a dedicated implementation manager.
Phased department-by-department rollout in 2–3 weeks. Department-specific queue rules, display templates, and routing logic configured in parallel during deployment.
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