MOVO-X
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Service-bay check-in, customer waiting-room kiosks, and document-pickup self-service for auto.
Automotive service centres run multi-hour appointments where customers wait in a lounge. Self check-in, status updates, and concierge-style waiting-room workflows transform NPS.
Service-bay check-in with VIN scan and odometer capture
Real-time service status display in customer lounge
Loaner-car request and pickup workflow
Document pickup (registration, service records)
Sales-floor visitor management for test drives
Loyalty and recall-campaign management
Cut service check-in from 12 to 2 minutes
Customer NPS up 30 points in lounge
Service advisor FTE freed for upselling
Recall-completion rate up 25%
MOVO-X embeds AI throughout the automotive dealerships & service workflow — not as a marketing layer, but as load-bearing infrastructure. Demand forecasting, anomaly detection, priority-routing logic, NLP intake, and computer-vision identity verification all run on a per-deployment basis with privacy-preserving model design.
For institutional and sovereign deployments, on-prem and federated-learning configurations are available so models train across organisational boundaries without raw data crossing them. Every model has documented purpose, data lineage, and a deprecation path.
Service Director · Dealer Principal · Group Operations
Architecture diagrams, security posture docs, compliance matrices, DPA templates, and reference checks all available from day one of evaluation. ITT/RFP response packs available within 5 business days.
Capability statement →The bottleneck for automotive dealerships & service is rarely the doctor — it is the front desk and the waiting room. Paper forms, re-keyed details and shout-the-name queues create crowding, complaints and walk-outs at peak hours. A MOVO-X self-service kiosk removes that: patients register themselves in about 90 seconds and are placed straight into the correct queue.
In day-to-day use, a patient arriving at a Southeast Asia and 174+ countries clinic taps their ID or scans a code, confirms their details on screen in their own language, and takes a queue number routed to the right doctor. They then wait wherever they like and are called by WhatsApp — the waiting room stops being a holding pen, and the counter stops being a chokepoint.
The kiosk is the front door to a full clinic operating system. For automotive dealerships & service, that means one platform for registration, queue, appointments, records, prescriptions, payment, messaging and analytics — instead of a drawer of disconnected tools. It runs on kiosk hardware or a tablet, works in the local language and English, keeps working offline and syncs when the connection returns, and sits alongside the software you already use rather than replacing everything at once.
Clinics adopting this typically see cut service check-in from 12 to 2 minutes, customer nps up 30 points in lounge, service advisor fte freed for upselling, recall-completion rate up 25%.
The approach is proven in live clinical use: Klinik Muhibbah in Pasir Gudang, Johor runs its entire patient flow on MOVO-X and has digitised more than 27,000 patients — MyKad tap-to-register at the kiosk, per-doctor queues, WhatsApp call-up and teleconsultation. That is the same platform offered to automotive dealerships & service, and a Southeast Asia and 174+ countries clinic can go live within about a week, with a monitored first day.
Hardware, software, integration scope, deployment timeline, and total investment — tailored to automotive dealerships & service, with response within hours of submission.