Privacy Policy
Klinik Muhibbah — Patient App
Last updated: August 2026
This policy explains how the Klinik Muhibbah patient mobile application (the “App”, package com.movox.klinikmuhibbah), operated by MOVO-X Inc. on behalf of Klinik & Surgeri Muhibbah (Masai) (“Klinik Muhibbah”, “we”, “us”), handles your information. It is written to comply with Malaysia’s Personal Data Protection Act 2010 (PDPA).
1. Who this applies to
Patients of Klinik Muhibbah who use the App to view their records, check in, book appointments, start a video consultation, submit identity documents, or pay.
2. Information we collect
- Account & identity: phone number, and (for verified patients) full name, IC / passport number, date of birth, gender, race, religion, nationality.
- Contact: email, address, emergency contact name and phone.
- Health information: your clinic visit history, diagnoses, prescriptions, medical certificates, referrals, vitals, and invoices — shown to you from your Klinik Muhibbah medical record.
- Photos & documents you provide: a profile photo and MyKad (national ID) front/back images that you choose to upload for identity verification, and payment screenshots.
- Camera & microphone: accessed only during a video teleconsultation you start, and to take a profile/MyKad photo. Video and audio are used for the live call and are not recorded by the App.
- Device & technical: a random device identifier and authentication tokens, used to keep you signed in securely.
3. How we use it
- To verify your identity and link you to your Klinik Muhibbah medical record.
- To show your records, let you check in to the queue, book appointments, and hold video consultations.
- To let you submit identity documents and payment proof for clinic staff to verify.
- To send you on-device reminders (e.g. “it’s your turn”, upcoming appointments).
We do not sell your personal data, and we do not use it for third-party advertising.
4. Who we share it with
Your information is shared only with Klinik Muhibbah clinical and administrative staff who provide your care, and with the service providers that operate the App on our behalf (secure cloud hosting, database, transactional messaging, and the video-call infrastructure). These providers process data under contract and only as needed to run the service. We may disclose information where required by Malaysian law.
5. How we protect it
- All data is transmitted over encrypted connections (HTTPS/TLS).
- Authentication tokens are stored in the device’s encrypted secure storage.
- Access to medical records requires signing in and being linked to your own patient record; the App is data-minimised and does not expose other patients’ information.
6. Data retention
Medical records are retained by Klinik Muhibbah in line with Malaysian medical record-keeping requirements. Documents you upload are retained for verification and continuity of care. You may request deletion of your app account (subject to legal record-keeping obligations for clinical data).
7. Your rights (PDPA)
You may request access to, or correction of, your personal data, withdraw consent, or ask about how your data is handled by contacting the clinic (below). Some clinical records must be retained by law even after an access-app account is closed.
8. Children
Family members (including children) may be managed under a parent/guardian’s verified account. The App is intended to be used by adults on behalf of themselves and their dependents.
9. Changes
We may update this policy; material changes will be reflected here with a new “last updated” date.
10. Contact us
Klinik & Surgeri Muhibbah (Masai)
No. 62, Jalan Kiambang, Taman Bunga Raya, 81700 Masai, Johor Darul Takzim, Malaysia
Tel: +6-07-251-1162 · WhatsApp: +6-01-750-07205
Web: www.klinikmuhibbah.com