MOVO-X
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MOVO-X digital queue management is deployed at pharmacies across Malaysia and Brunei. Drop off your prescription, receive a WhatsApp when it is ready, and collect without waiting in line.
Every feature designed around the pharmacy workflow — from prescription drop-off to counselled collection.
When the pharmacist dispenses a prescription, MOVO-X sends the patient a WhatsApp message. Patients do not need to stand at the counter — they sit and wait for the alert.
Patients submit their prescription number at the kiosk or via QR code. They receive a queue number and are called when their medication is ready. Zero contact required.
New prescriptions requiring pharmacist counselling are routed differently from simple repeat collections. Each patient gets the right level of service without slowing down the queue.
A screen in the pharmacy shows current queue and estimated wait times. Patients know when to approach without crowding the counter.
Complex medications requiring pharmacist explanation are flagged at check-in. Pharmacists can prepare counselling notes before the patient reaches the counter.
MOVO-X is deployed at pharmacies in Kiulap and Kuala Belait in Brunei, and at major pharmacy chains and independent pharmacies across Malaysia.
Patients check in at the kiosk or via QR code when they drop off their prescription. They receive a WhatsApp notification when their medication is ready rather than standing at the counter. This eliminates counter crowding and reduces average wait perception by over 60%.
Yes. MOVO-X is deployed at pharmacies in Brunei including Kiulap and Kuala Belait. The system supports Bruneian national ID, BND currency, and English/Malay interfaces.
Yes. MOVO-X connects to pharmacy management systems via API. When the dispensing software marks a prescription as ready, MOVO-X automatically triggers the patient notification and calls their queue number.
Both. Pharmacy chains use MOVO-X across multiple locations with centralised reporting. Independent pharmacies use it as a standalone system. Both configurations are available with the same hardware.
If a patient does not respond within 5 minutes of their queue number being called, MOVO-X sends a follow-up WhatsApp and moves them to a hold state. Staff can re-call them when they return without losing their place entirely.
Join pharmacies across Malaysia and Brunei that have eliminated counter queues with MOVO-X digital queue management.