MOVO-X
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In urgent care, the check-in kiosk is a triage surface. MOVO-X urgent care kiosks complete acuity scoring at registration so the highest-acuity patients are at the front of the queue before a clinician sees them — not after.
Urgent care arrival queues are undifferentiated by default. A patient with a sprained ankle waits in the same queue as a patient with chest pain because nobody triaged them at the door. AI-powered check-in kiosks capture enough clinical data at arrival to separate urgent from non-urgent before any staff interaction.
Patient describes chief complaint in plain language. On-device NLP extracts symptoms, onset, severity, and pain score. Acuity classifier scores the input against a clinical acuity scale. High-acuity patients are immediately flagged.
Patients in distress or reporting critical symptoms complete a 30-second fast-lane intake (name + chief complaint). They are assigned to the acute queue and staff are alerted before the kiosk session ends.
Standard acuity check-in prompts the patient to use the adjacent self-service vitals station (BP, SpO2, temperature). Vitals feed directly into the acuity score.
Acuity-classified patients are routed to the correct queue: acute, sub-acute, or standard. The clinician sees acuity score, chief complaint, and vitals before calling the patient.
When a high-acuity patient is identified at check-in, a WhatsApp alert is sent to the duty doctor and charge nurse within 5 seconds of check-in completion. No waiting for the patient to reach the front of the queue.
Clinicians can override kiosk-assigned acuity at any point. Override reason is captured for continuous model improvement. The AI's role is decision-support — the clinician decides.
High-acuity patients identified at check-in, not at triage room (saves 8 minutes average)
30-second fast-lane check-in for patients who self-report acute distress
Acuity score agreement with triage nurse above 90% after 30-day calibration
Staff alert delivery under 5 seconds from check-in completion
Urgent care acuity scoring uses the same on-device NLP + acuity classifier as the standard MOVO-X triage module, configured for a walk-in acute-care context. The acuity threshold for staff alert is configurable — default is Manchester Triage Score (MTS) 1 and 2. Vitals integration uses HL7 PCD-01 from Welch Allyn, Omron, and compatible devices via USB. Staff alert uses MOVO-X WhatsApp Business integration with an approved urgent-care alert template.
For immediately life-threatening presentations, the kiosk fast-lane routes the patient to staff intercept and triggers an immediate alert. The kiosk is not designed to replace a greeter at the door for critical patients — we recommend a staff presence for Level 1 presentations.
Patients who cannot complete the kiosk flow (unconscious, severe distress, paediatric) should be accompanied directly to triage. The kiosk includes a one-tap "I need immediate help" that triggers an immediate staff alert.
Yes. Per-clinic model calibration is included. Urgent care centres with a specific specialty case mix (paediatric, trauma, mental health) can weight the acuity model accordingly.
In most jurisdictions, decision-support AI that surfaces recommendations to a clinician falls below the medical device threshold. MOVO-X acuity scoring is decision-support — the clinician makes the triage decision. For jurisdictions where this would be regulated, we work with the facility's regulatory affairs team.
Yes. The queue display shows patients by priority tier (not just arrival order) with their assigned urgency colour. Patients and family members can see priority without knowing why other patients are ahead of them.
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