It is 9:04 on Monday. Eleven patients stand at the counter, two staff are typing names from ICs, and the phone is ringing under it all. Patient twelve looks at the line and walks out.
In Malaysia, this plays out at clinics every day. The fix below runs localised for Malaysian operations: MyKad check-in, bahasa melayu, english, 中文, and tamil patient flows, and payments via DuitNow QR, Touch ’n Go, Visa/Mastercard.
Why the manual desk fails here
✕Each manual registration takes 4–7 minutes of staff typing
✕The line is the first thing every arriving patient sees
✕Walkouts are invisible — nobody counts the patients who leave
